Warranty Program

Your ebike warranty is provided by Mii-Go Bike and provides peace of mind in the event you have a component failure eg the battery or motor. We provide full warranty support free of charge as a service to our customers.

f you notice any problems under the warranty with your bike, please contact us at miigobike@miigobike.com with the Following Information:

  1. Order number/ID
  2. The email and shipping address you used when placed order
  3. Pictures/Short videos of the problems and a brief description of the problems
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Returns & Exchanges

If you’re not satisfied with any part of your purchase or gifting experience for any reason at all, please read the following carefully to understand our return policy.  

 Cancellation Policy

Once your order has gone into a processing queue with our distribution center, we cannot make any changes to the order. If you discover a mistake with your purchase, please contact our customer service team immediately.

All buyers must return our original items within 10 Working Days of Receipt. The bike must not be damaged or defective, The bike must be returned in the same packaging and condition that you receive it and must include all items that were inside the box .The refund will be issued within 5 Business Days to the original payment method after our RMA department inspects the bike. Returns are not allowed after fifteen (15)days of the delivery date

Shipping & recent orders

Our orders are shipped via Fedex . You will receive an email update with your tracking number once your order has shipped! All orders are processed within 3 hours. A refused delivery or canceled by the buyer will be subjected to a fixed rate fee up to $100 per ebike to lower the shipping costs.

After the order is sent, the email will automatically send the tracking number to you, and you can use this tracking number to view the logistic information and call customer service of Fedex to understand the shipping status.

Under normal circumstances, it can be delivered within 4-6 working days (except for remote areas).

After the order is sent, the email will automatically send the tracking number to you, and you can use this tracking number to view the logistic information.